The Privacy Amendment (Enhancing Privacy Protection) Act sets out a list of Australian Privacy Principles (APPs). It is Goldsborough’s aim to both support, and ensure we comply with, these principles.
We believe that this Statement will address any potential concerns you may have about how personal information you provide us is collected, held, used, corrected, disclosed, and transferred. You can obtain more information on request about the way we manage the personal information we hold by contacting us in one of the ways set out at the end of this document.
As a financial planning organisation, we are subject to certain legislative and regulatory requirements which necessitate us obtaining and holding detailed information which personally identifies you and/or contains information or an opinion about you (“personal information”). In addition, our ability to provide you with a comprehensive financial planning advice service is dependent on us obtaining certain personal information about you, including:
Failure to provide the personal information referred to above may expose you to higher risks in respect of the recommendations made to you and may affect the adequacy or appropriateness of advice we give you. Furthermore, if we are unable to collect sufficient information to ensure appropriate advice pursuant to the requirements of the Corporations Act and Rules of Professional Conduct of the Financial Advice Association Australia (FAAA) we may elect to terminate any agreement with you.
We will not collect any personal information about you except when you have knowingly provided that information to us or authorised a third party to provide that information to us. You have the right to refuse us authorisation to collect information from a third party. We will only collect, maintain, and use personal information about you if it is necessary for us to adequately provide to you the services you have requested.
Without your consent we will not collect information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of professional or trade association, membership of a trade union, details of health, disability, sexual orientation, or criminal record. This is subject to some exceptions including: if the collection is required by law; and when the information is necessary for the establishment, exercise, or defence of a legal claim.
We will not use or disclose Personal Information collected by us for any purpose other than:
In certain circumstances we are required to collect government identifiers such as your tax file number, Medicare number or pension card number. We do not use or disclose this information other than when required or authorised by law or unless you have voluntarily consented to disclose this information to a third party.
As part of our operations some uses and disclosures of your information may occur outside your State or Territory. We do not disclose personal information to overseas entities unless we receive your instructions to do so.
We may disclose your personal information to organisations outside of Goldsborough. The organisations to which we may disclose information to include:
Note: These organisations will be required to maintain confidentiality.
We may engage third party contractors to assist in the provision of our services to you. These third parties may store some of this data overseas. We will take reasonable steps to ensure the recipient does not breach the APPs.
We may also use the information in a way that is related to the primary purpose and it is reasonable for you to expect the information to be disclosed. From time to time, we may provide you with direct marketing material. This will include articles and newsletters that may be of interest to you. We may only use sensitive information about you for direct marketing once we have obtained your consent. If you do not wish to receive this information anymore, you may contact us with this request. We will endeavour to meet your request within 2 weeks. We maintain a register for those individuals not wanting direct marketing material.
We will always seek to protect personal information from misuse, unauthorised access, modification, disclosure, or loss. Your personal information is held in a physical file and/or on our electronic database. Physical files are stored securely on site and access is limited to authorised personnel. Our premises are locked and alarmed outside of business hours. Access to electronic client records is protected by individual passwords and two factor authentication.
If you cease to be a client of this organisation, any personal information which we hold about you will be maintained securely for a period of at least 7 years to comply with legislative requirements, following which time the information will be destroyed.
If you ask, we will tell you what personal information we hold about you, and what we do with it. Upon request to our Privacy Officer, we will provide access to you by allowing an inspection of your personal information in person, or by providing copies or a summary of relevant documents, depending on what is most appropriate in the circumstances. Any charge we make for providing access will be reasonable and will be disclosed to you prior to providing you with the information.
We take all reasonable precautions to ensure that the personal information we collect, use, and disclose is accurate, complete, and up to date. To ensure we can maintain this level of accuracy and completeness, we recommend that you:
If you can show us that the personal information we hold about you is inaccurate, we will take reasonable steps to correct it in a timely manner.
APP allows that in certain limited circumstances we may refuse access to your personal information. Examples include where a request is frivolous, or the information relates to existing or anticipated legal proceedings between us, or where providing access would be unlawful. If we refuse you access to your personal information, we will provide you with an explanation of our reasons in writing.
You can deal with us anonymously where it is lawful and practicable to do so. For example, if you make a general enquiry about the services we provide.
We are committed to providing our clients, and other parties whose personal information we hold, a fair and responsible system for the handling of their complaints. If at any time you have any complaints in relation to privacy, please contact our Privacy Officer by one of the methods referred to in the Contact Us section. We will seek to address any concerns that you have through our complaints handling processes.
If you are unhappy with our response and wish to take matters further you may refer your concerns to the Office of the Australian Information Commissioner. They can be contacted by:
Website Enquiry: http://www.oaic.gov.au/privacy
Phone: 1300 363 992
Mail: Privacy Officer
Goldsborough Financial Services
160 Greenhill Rd, Parkside SA 5063
Phone: 08 8378 4000
Further information on privacy in Australia may be obtained by visiting the web site of the Office of the Australian Information Commissioner at http://www.oaic.gov.au/privacy.
You can deal with us anonymously where it is lawful and practicable to do so. For example, if you telephone requesting our postal address.